"Your Financial Relationship Partner" Our Constitution
Our Corporate Members are:POSITIVE - We have a positive attitude that is both realistic and progressive. We strive to keep a sense of humor and care about each other.OPEN - We freely exchange ideas and encourage open, constructive communication and debate.DETERMINED - We take pride in our work and focus on being the best with a relentless determination to succeed.DYNAMIC - We seize opportunities with focused energy and agility. We challenge ourselves by continuing to raise the bar in all that we do.DISCIPLINED - We apply disciplined thought to determining our goals and take decisive action to achieve them.COMMITTED - We can be counted upon to deliver on our commitments and our responsibilities.BALANCED - We celebrate our achievements. We strive for balance between the time we dedicate to our jobs and the time we dedicate to family and personal pursuits. Our Corporate Members are not:EGOTISTICAL or ARROGANTCYNICAL UNWILLING to ADAPT or CHANGEPLAYERS of INTERNAL POLITICS or GAMES
Our culture is based on principles and self-discipline, not rules.TRUSTWORTHY - We function on the basis of trust, integrity, and respect. We are committed to benchmark practices in safety and environmental stewardship, ethical business conduct, and community responsibility. Our success is measured through both our behavior and our bottom line.ETHICAL BEHAVIOR - Shared corporate responsibility means having a special pride in what we are trying to accomplish and in the reputation of the company. It means being an ethical, principle-based organization. Our Corporate Members value: * Integrity We act ethically and honestly, treating all with dignity, fairness, and respect. * Trust We are truthful, deliver on our promises, and uphold our commitments. * Courtesy We communicate with courtesy, striving to treat others the way we would wish to be treated. * Respect We show respect for the people, culture, laws, and traditions of the regions where we live and work. * Sustainability We operate safely, and we strive for the lightest environmental footprint. * Community Responsibility We follow the principle of Consultation, Communication, and Capacity Building as we strive to make a positive difference in the communities and countries where we operate. We as Corporate Members: * Are socially responsible. * Assess our strengths and weaknesses honestly. * Look for creative ways to partner with communities. * Strive to enhance the Corporation's reputation on a daily basis. Our Corporate Members do not tolerate: * Unlawful or unethical behavior. * Intimidation or harassment. * Environmental, health or safety negligence. * Workplace discrimination. * Deceptive communication. At the end of the day, the most important thing is our reputation.FocusedWe focus where we passionately believe we can be the best. We are accountable for delivering high-quality work that is continually enriched by open, dynamic past review and learning.High PerformanceThe opportunity to be the top-performing company in our peer group is in our hands - the key will be great execution. The elements of our success are here - great people committed to be the best at what they do, outstanding assets, a clear strategy, financial strength, and a disciplined approach to value creation - including the allocation of capital to the best projects evaluated on a consistent, realistic basis. Our High Performance Business UnitsOur Corporate organizational strategy combines the competitiveness, agility, and entrepreneurial work environment of a family of fully accountable business units with the breadth of knowledge, systems, financial strength, and resilience of a large corporation. Ten powerful fundamentals provide the framework for our actions:• FocusWe focus our business plans where we passionately believe we can achieve benchmark performance.• Competitive AdvantageWe target resources where we can apply our size, strength, and superior core competencies to continuously add value, grow productively, and lower costs.• Professional RealismWe consistently apply highly professional technical, financial, operational, and risk assessment processes to evaluate investments.• Strategic Asset ManagementWe regularly reassess our business plans, capital allocation, and acquisition/divestiture opportunities to maximize risked returns from our asset portfolio.• Execution ExcellenceWe understand that even the best projects and opportunities will still fail without great execution.• Recounting and LearningWe plan every investment based on its potential to create value and then the results are examined against the plan, sharing both successes and setbacks.• QualityWe employ the highest quality people, expect the highest quality work, and build the highest quality assets.• AgilityWe strive for the simplest, clearest, and quickest route to success.• Competitive Knowledge SharingWe monitor and benchmark our competitors and exchange information and best practices across our company.• SecurityWe safeguard our people, information, and resources.AccountableOur High Performance Corporate GroupsCorporate groups focus on supporting and helping the business units succeed, along with achieving the best possible relationships with key stakeholders. Trust Management Services Inc. groups strive to develop strong management reporting and control systems, and create added value through creatively applying best practices in finance, information technology, human resources, and stakeholder relations. They achieve this while maintaining superior service, simplicity, speed, and effectiveness.Our High Performance CultureAccountabilityWe expect to be held accountable for the quality of our work and the achievement of our objectives.ImaginationWe are imaginative and creative, and identify opportunities our competitors have yet to recognize.TeamworkWe work as fully accountable teams in an atmosphere of mutual respect and collaboration.AdaptabilityWe seek new information on best practices and technology, learn from failures, and challenge the status quo to outpace our competitors.LeadershipWe lead by example. We encourage initiative and welcome diversity of thought. Then, we act decisively.UrgencyWe strive to outdistance our competitors by pursuing opportunities with a sense of urgency.The corporation’s execution strategy is about outrunning the competition. Our goal is to be the High Performance Benchmark in productivity, cost control, value on growth, and intrinsic value creation.
Our People – Our Corporate• Stand out from the ordinary and the mediocre.• Understand how to add value and maintain corporate confidence.• Establishes demanding goals and reaches beyond them.• Collaborates internally and compete externally.• Communicates openly and debate constructively to strengthen performance.• Takes professionally assessed risks based upon high-quality work.• Listens and freely shares ideas and knowledge.• Roots out bureaucracy as it does not add value.• Learns from experience, both the good and bad, and shares lessons learned. People in the Corporation do not tolerate• Knowledge without action.• Action without knowledge.• Avoiding accountability.• Wasting time and resources.• Uncaring efforts.• Failure without learning.We manage risk of failure through disciplined, high-quality work and best judgment. Given these conditions, the sin is not failure itself, but failure to learn.TeamworkWe have great expectations of one another. Living up to them will enable us to experience the thrill and fulfillment of being part of a successful team, and the pride of building a great company. Great ExpectationsTrue leadership in any organization is actually about marking the playing field, preparing the players, and turning the team loose to play the game; while being there to coach, mentor, and give direction when needed. Leadership is actually about creating the conditions for success without handholding through every play. Our Corporate expects Corporate Members to• Uphold Trust Management Services Inc. Constitution.• Be a role model for corporate values and reputation.• Embrace the Company's goals and contribute to their achievement.• Learn core competencies superior to your competitors.• Take charge of your own development.• Stretch and strive to be the best at what you do.• Put the goals of your team ahead of your own.• Share your skills and knowledge.• Be accountable for your actions and results.• Deliver high-quality, highly professional work.• Treat Trust Management Services Inc. assets with care and pride.Corporate Members need to have a positive attitude, a sense of goodwill towards one another, and a sense of humor. We need people who are passionate about doing their jobs well; people who rise to the challenges, push beyond the setbacks, and celebrate the triumphs.We expect our team members to• Treat each other with respect.• Integrate disciplines, skills, and ideas to make the team stronger.• Contribute to the success of other team members.• Communicate freely and openly, exchanging views, ideas, and lessons learned.• Have joint accountability and ownership for team objectives.• Have a clear focus on objectives and results.• Assess results honestly and professionally.• Learn from every experience and celebrate successes together.True leadership requires something that is almost always in short supply: people who help you sail through the rough waters or tell you when the smooth sailing is making you vulnerable to the next storm; people you can count on for advice based on straight-goods reality checks; people who reinforce what you do well, and tell you what you can improve. We expect our leaders to• Uphold Trust Management Services Inc. Constitution - truly walk the talk.• Serve as role models and accept nothing less than the best effort.• Set clear boundary conditions for performance and behavior.• Share information openly and be accessible.• Give regular, clear, and constructive feedback.• Coach, encourage, and inspire.• Treat every individual fairly and equitably.• Add value to their teams.• Encourage the exchange and application of new ideas.• Listen and learn.• Support and encourage employee development.• Act decisively, even on difficult issues.• Recognize accomplishments and celebrate successes. You can expect the Corporation to• Uphold Trust Management Services Inc. Constitution.• Define and communicate a clear vision.• Foster open, honest communication and debate.• Encourage innovative ideas and entrepreneurial thinking.• Provide the environment and tools you need to do your job.• Provide opportunities to grow your abilities.• Provide fair and timely performance evaluation, including third-party feedback.• Foster industry-benchmark best practices.• Communicate meaningfully and honestly with all stakeholders.• Do what's right, even in the face of opposition.• Respond to our critics with truth.• Strive to be the employer of choice - a place where vibrant, dedicated people can build careers, fulfill their aspirations, and achieve more than they may have thought they could.Trust Management Services Inc. is a high performance company where people strive to be better at their jobs than the person doing the same job with our competitors. We strive to be a place where people look forward to coming to work and where everyone understands that their contribution is important to the success of their team, and their company. Great AchievementsTrust Management Services Inc. journey will be guided by a Corporate Constitution that sets out the foundation of our values and what we each can do to thrive and grow; an inner compass that keeps us moving in the right direction on our journey to build a great company. Trust Management Services Inc. Constitution will set out what we expect of one another; it will inspire us; it will empower us; and it will make us accountable to one another. Security PracticesCorporate staff members have access to and develop a great deal of information related to the company and its business. In most cases, that information is the property of the Corporation or another party (e.g. a joint-venture partner or vendor). In all cases, corporate staff must protect corporate information from unauthorized use, disclosure or access. Corporate information in any form - electronic, transmitted, printed and verbal - is a valuable corporate asset. This Corporate Information Security Practice establishes company universal standards for protecting corporate information. The goal of Trust Management Services Inc. Information Security Practice is to provide an environment that enables maximum, safe sharing of corporate information while maintaining the security of sensitive information and complying with the Information Management Policy. ResponsibilitiesEvery corporate staff member is personally responsible for protecting corporate information against unauthorized use, disclosure or access. That includes understanding and complying with this practice and any related policies, practices or guidelines, as well as reporting incidents involving unauthorized use, disclosure or access to corporate information.Information Classification and ConfidentialityTrust Management Services Inc. classifies corporate information to determine how that information should be kept secure. Unless otherwise classified, corporate information is to be treated as "Corporate Internal," meaning it can be freely shared between Trust Management Services Inc. staff. If information is more or less sensitive than this, it is the responsibility of the individual who developed or provided the information to properly classify it and ensure it is handled appropriately. All staff members are responsible for preserving the confidentiality of any corporate information they access, develop or provide.Information and Information Systems OwnershipCorporate information developed by or for the company is owned by Trust Management Services Inc., unless otherwise defined by contracts or law. The company also owns information systems (e.g. computers, paper files, audio or video recordings) in which corporate information is held. As a result, Trust Management Services Inc. holds the right to review, access, and disclose for security, investigative, maintenance and legal purposes, the contents of all information stored on or transmitted through its information systems. Digital Information AccessCorporate staff members are given access to corporate digital information systems (e.g. computer networks) through personal accounts. The company monitors, logs and audits system activity and can trace actions back to individual accounts. Each staff member is assigned an account and is responsible for all activity that occurs under that account. Staff must protect their accounts through the use of strong passwords and must not share their accounts or passwords. Information Systems ProtectionTrust Management Services Inc. protects its information systems through multiple security controls (e.g. firewalls, security cards, virus protection). All staff members are required to comply with security controls at all times. Unauthorized connections to company information systems are forbidden. Attempts to bypass, disable or defeat these controls will be considered a breach of policy. Monitoring or tampering with company information systems, external sites or email messages is prohibited. Only software purchased by the company may be installed on company systems.Trust Management Services Inc. contracts independent audits and assessments of company information systems in cooperation with Information Security as part of a regular security review process. Appropriate UseStaff must apply reasonable care and judgment in using email and the internet during the course of their work for the company. Policies and practices related to confidentiality, privacy and appropriate business conduct must be applied to email use in the same manner as any other business communications.Company staff must be aware of and comply with intellectual property rights (e.g. copyrights, patent rights, trade secrets) according to the law. Staff may only use the information for which they have been given authority through their employment or engagement contracts and job requirements. WaiversDeviations from this practice require signed waivers from Information Security. Waivers are granted on a temporary basis and require joint approval from Information Security and the relevant business unit leader.